English
Where we deliver
We deliver within the European Union and worldwide. Every physical item ships as its own package. Available destinations and the exact shipping cost for your order are shown at checkout before you pay, calculated for your specific delivery address and the items in your cart.
Shipping cost
EU deliveries (Logniture EU Delivery): €80 per package up to and including 30 kg, €120 per package over 30 kg, net of the VAT already included in the price shown at checkout.
Worldwide deliveries (outside the EU): shipped via DHL Express, with the live carrier rate calculated for your address and package at checkout — shown as “Worldwide Delivery” before you pay. This is the exact amount you are charged; there is no separate insurance charge.
We do not charge any hidden shipping fee beyond what is shown at checkout.
Order processing and delivery time
We distinguish two separate timeframes, since they are not the same thing:
- Order processing / dispatch (the time before your order leaves us): typically 3–5 business days.
- Carrier transit (the time from dispatch to arrival, once the courier has it): typically 3–7 business days within the EU, and typically 3–8 business days for Worldwide (DHL Express) deliveries.
These are estimates based on typical experience, not guarantees — actual transit time depends on the carrier, your location, and customs processing outside our control. Made to Order pieces are inquiry-only and are not sold through standard checkout; if you order one, the production and delivery timeline is confirmed individually with you before the order is agreed, not from this table.
Large and heavy items
Many of our pieces — bathtubs, large furniture — are large and heavy, and are shipped by freight courier rather than standard parcel post. Please ensure a suitable delivery access route (doorways, stairwells, lift access) is available at your delivery address, and that someone is available to receive and inspect the item on delivery. Depending on your address, the courier may require a firm delivery appointment.
International (non-EU) orders: duties, taxes, and customs
For deliveries outside the EU, your order may be subject to import duties, taxes, or customs clearance fees charged by your own country’s customs authority on arrival. These are separate from the price you pay us and are your responsibility, unless we have expressly confirmed otherwise for your specific order in writing. We do not currently guarantee that non-EU duties and taxes are included in the checkout price — please do not rely on any statement to that effect unless we have given it to you directly in writing for your specific order.
Receiving your order: inspection and reporting damage
We recommend inspecting your delivery as soon as reasonably possible after it arrives, ideally at the point of delivery, and — if an item arrives visibly damaged — noting this on the courier’s delivery paperwork if you can and contacting us at logniture@gmail.com with your order number and photos of the damage. This is a recommendation only, not a deadline or a condition: reporting damage promptly simply helps us resolve a carrier claim faster. It does not shorten, condition, or otherwise affect your 14-day right of withdrawal (see Returns & Refund Policy) or your statutory guarantee rights for a genuine defect (see Terms & Conditions), which apply on their own legal terms regardless of when damage is reported.
Contact
Questions about a delivery in progress: logniture@gmail.com — +385 95 396 1045.
Hrvatski
Kamo dostavljamo
Dostavljamo unutar Europske unije i diljem svijeta. Svaki fizički proizvod otprema se kao zasebna pošiljka. Dostupna odredišta i točan trošak dostave za vašu narudžbu prikazuju se prilikom plaćanja, prije nego što izvršite uplatu, izračunati za vašu konkretnu adresu dostave i sadržaj košarice.
Trošak dostave
Dostava unutar EU-a (Logniture EU Delivery): 80 EUR po pošiljci do i uključujući 30 kg, 120 EUR po pošiljci preko 30 kg, neto iznos bez PDV-a koji je već uključen u cijenu prikazanu prilikom plaćanja.
Dostava izvan EU-a (Worldwide): dostava putem DHL Express, uz stvarnu cijenu prijevoznika izračunatu za vašu adresu i pošiljku prilikom plaćanja — prikazuje se kao “Worldwide Delivery” prije uplate. To je točan iznos koji vam se naplaćuje; ne postoji zaseban trošak osiguranja.
Ne naplaćujemo nikakav skriveni trošak dostave osim onoga prikazanog prilikom plaćanja.
Obrada narudžbe i vrijeme dostave
Razlikujemo dva zasebna razdoblja, jer nisu isto:
- Obrada narudžbe / otprema (vrijeme prije nego što narudžba napusti nas): tipično 3–5 radnih dana.
- Prijevoz putem prijevoznika (vrijeme od otpreme do dolaska, nakon što pošiljku preuzme prijevoznik): tipično 3–7 radnih dana unutar EU-a, te tipično 3–8 radnih dana za dostavu izvan EU-a (DHL Express).
Ovo su procjene temeljene na uobičajenom iskustvu, a ne jamstva — stvarno vrijeme prijevoza ovisi o prijevozniku, vašoj lokaciji i carinskoj obradi izvan naše kontrole. Proizvodi izrađeni po narudžbi (Made to Order) dostupni su isključivo putem upita i ne prodaju se putem standardne web-trgovine; ako naručite takav proizvod, rok proizvodnje i dostave dogovara se s vama pojedinačno prije sklapanja narudžbe, a ne prema ovoj tablici.
Veliki i teški proizvodi
Mnogi naši proizvodi — kade, veći komadi namještaja — veliki su i teški te se dostavljaju teretnim prijevozom, a ne standardnom poštanskom pošiljkom. Molimo osigurajte odgovarajući pristupni put za dostavu (vrata, stubišta, pristup dizalom) na adresi dostave, te da netko bude dostupan za preuzimanje i pregled proizvoda prilikom dostave. Ovisno o adresi, prijevoznik može zahtijevati dogovoreni termin dostave.
Međunarodne narudžbe (izvan EU-a): carine, porezi i carinjenje
Za dostavu izvan EU-a, vaša narudžba može podlijegati uvoznim carinama, porezima ili troškovima carinjenja koje pri dolasku naplaćuje carinsko tijelo vaše zemlje. Ovi troškovi odvojeni su od cijene koju plaćate nama i vaša su odgovornost, osim ako za vašu konkretnu narudžbu nismo izričito pisanim putem potvrdili drugačije. Trenutno ne jamčimo da su carine i porezi izvan EU-a uključeni u cijenu prikazanu prilikom plaćanja — molimo ne oslanjajte se na takvu tvrdnju osim ako vam je nismo izravno dostavili u pisanom obliku za vašu konkretnu narudžbu.
Preuzimanje narudžbe: pregled i prijava oštećenja
Preporučujemo da pošiljku pregledate što je prije razumno moguće nakon dolaska, po mogućnosti odmah prilikom dostave, te da — ako proizvod stigne vidljivo oštećen — to zabilježite na dostavnici prijevoznika ako možete i kontaktirate nas na logniture@gmail.com s brojem narudžbe i fotografijama oštećenja. Ovo je isključivo preporuka, a ne rok ili uvjet: pravovremena prijava oštećenja samo nam pomaže brže riješiti reklamaciju prema prijevozniku. Ne skraćuje, ne uvjetuje niti na drugi način ne utječe na vaše pravo na jednostrani raskid ugovora u roku od 14 dana (vidi Povrat i naknada) niti na vaša prava iz zakonskog jamstva za stvarni nedostatak (vidi Opće uvjete poslovanja), koja vrijede prema vlastitim zakonskim uvjetima bez obzira na trenutak prijave oštećenja.
Kontakt
Pitanja o dostavi u tijeku: logniture@gmail.com — +385 95 396 1045.